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Consultant KPIs

Real-time visibility into assigned work, ticket queues, SLA activity, and CyberBench delivery execution.

0
Assigned
Awaiting first ticket
New Account
Open
No active tickets yet
Pending
SLA Due
No SLA deadlines set
Pending
Avg / Day
Tracks after 7 days
Pending

Ticket Queue

0 Active
No tickets assigned yet
Once onboarding is complete, tickets will be matched to your skill set and routed here automatically.

🚀 Getting Started — Onboarding Checklist

Account created
Portal access provisioned successfully
Done
2
Complete profile & skill tags
Set specialisations, certifications, and availability
Pending
3
Review delivery standards
Read SLA commitments, escalation paths, and playbooks
Pending
4
First ticket assignment
Matched automatically based on skill set and availability
Pending
Skill-matched ticket routing with SLA countdown
Full remediation playbook library access
Personal KPI tracking — quality, speed, SLA rate
Peer escalation and senior consultant handoffs