Consultant Portal
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console
Secure access to assigned tickets, triage workflows, documentation, remediation playbooks, and active CyberBench delivery operations.
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Consultant KPIs
Real-time visibility into assigned work, ticket queues, SLA activity, and CyberBench delivery execution.
0
Assigned
Awaiting first ticket
New Account
—
Open
No active tickets yet
Pending
—
SLA Due
No SLA deadlines set
Pending
—
Avg / Day
Tracks after 7 days
Pending
Ticket Queue
0 ActiveNo tickets assigned yet
Once onboarding is complete, tickets will be matched to your skill set and routed here automatically.
🚀 Getting Started — Onboarding Checklist
✓
Account created
Portal access provisioned successfully
2
Complete profile & skill tags
Set specialisations, certifications, and availability
3
Review delivery standards
Read SLA commitments, escalation paths, and playbooks
4
First ticket assignment
Matched automatically based on skill set and availability
Skill-matched ticket routing with SLA countdown
Full remediation playbook library access
Personal KPI tracking — quality, speed, SLA rate
Peer escalation and senior consultant handoffs